Current Vacancies

Sales Assistant

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Full-Time Position

We are currently looking for a friendly, organised, and customer-focused Sales Assistant to join our busy timber sales office.

This is an excellent opportunity for someone with customer service and sales experience who enjoys working in a fast-paced environment and building strong relationships with both trade and retail customers.

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Working Hours

• Monday to Friday: 8:00am – 5:00pm

• One Saturday morning per month: 8:00am – 12:00pm

• Saturday hours are paid at overtime rates (time and a half)

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The Role

As a Sales Assistant, you will be responsible for providing excellent customer service and supporting the day-to-day operation of our sales office. You will communicate with customers by telephone, email, and in person, assisting with orders, enquiries, and delivery arrangements.

Key Responsibilities

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Customer Sales & Order Processing

• Taking timber orders over the phone from trade and retail customers.

• Assisting walk-in customers at the sales office.

• Processing customer orders and responding to enquiries via email.

• Providing product information and advice to customers.

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Customer Service

• Delivering a high standard of customer service at all times.

• Handling customer enquiries efficiently and professionally.

• Resolving customer issues and concerns in a positive and timely manner.

• Building and maintaining strong customer relationships.

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Payments & Administration

• Processing card payments over the phone.

• Handling cash payments from customers visiting the office.

• Maintaining accurate records and completing general administrative duties.

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Delivery Coordination

• Scheduling and booking customer deliveries.

• Liaising with colleagues to ensure deliveries are arranged efficiently.

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Systems Used

• Sage 50 Accounts

• Microsoft Excel

• Microsoft Outlook

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About You

The ideal candidate will have:

• Previous customer service experience.

• Previous sales experience.

• Strong communication and organisational skills.

• Good computer literacy and confidence using office software.

• The ability to work both independently and as part of a team.

Experience within the timber, builders' merchant, or construction industry would be advantageous but is not essential, as training can be provided.

If you are enthusiastic, reliable, and committed to providing excellent customer service, we would love to hear from you.

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Please Email your CV to lucywillis@blamphaynesawmills.co.uk